Accounting
Communication Tools Built to Keep Property Owners Informed and Engaged
Property Owners Plus includes communication features designed to replace generic, impersonal outreach with messaging that's tied directly to each property owner's actual contact information.
Communication within the platform isn't a bolt-on feature — it's built around the same property and owner records already stored in Property Owners Plus, so every email, invoice, and update reflects the person it's actually going to, not a placeholder greeting.
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Personalized Communication Instead of Generic Templates
Every email sent through Property Owners Plus pulls directly from each property owner's stored contact information. Instead of opening with "Dear property owner," communication is personalized using the owner's actual name and details already on file. This small difference has a real effect on how communication is received — owners are more likely to read and act on a message addressed to them directly than one that reads as a mass mailing.
This personalization applies across every type of communication sent through the platform, whether it's a routine update, an invoice, or an urgent notice. Because the communication tools are tied to the same records used for property management and accounting, there's no separate contact list to maintain or keep in sync.
What Gets Personalized in Every Message
The property owner's name in place of generic greetings, contact details pulled from the owner's existing property record, and message content relevant to that owner's specific property or balance.
Email Invoicing and Association Updates
Communication in Property Owners Plus extends directly into billing and administrative outreach. Invoices can be emailed to property owners instead of mailed, cutting down on USPS postage costs while speeding up delivery. This connects communication directly to the accounting side of the platform, so invoicing and follow-up messaging work from the same owner data.
Beyond invoicing, communication tools allow association updates and urgent messages to be emailed to all property owners at once. Whether it's a routine notice or a time-sensitive alert, this keeps every owner informed without relying on printed mailers or one-off phone calls.
Association Directories and Owner Records
Communication works best when there's a clear, organized record of who's part of the association. Property Owners Plus allows association directories to be created directly within the platform, giving administrators an organized view of property owners and their contact information. This directory supports communication efforts by keeping owner details centralized and easy to reference when sending updates or coordinating outreach.
Why an Association Directory Matters for Communication
An up-to-date directory ensures that communication reaches the right property owner without relying on outdated contact lists. As ownership changes or new owners join, the directory reflects those updates, keeping communication accurate over time.
Tracking Property Owner Participation in Events
Communication isn't limited to emails and invoices — it also extends to tracking engagement. Property Owners Plus allows administrators to track property owner participation in events such as annual meetings, holiday gatherings, or other association activities. This gives a clear picture of which owners are actively engaged and which may need additional outreach or reminders.
Participation tracking connects back to the broader communication effort, helping associations identify owners who may not be receiving or responding to messages, and adjust outreach accordingly.
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Frequently Asked Questions About Communication
How does Property Owners Plus personalize communication with property owners?
Communication is personalized by pulling each owner's name and contact details from their existing property record, replacing generic greetings like "Dear property owner" with the owner's actual name.
Can I email invoices to property owners instead of mailing them?
Yes. Communication tools allow invoices to be emailed directly to property owners, reducing reliance on USPS postage and speeding up delivery.
How do I send an urgent message to all property owners at once?
Property Owners Plus allows administrators to email all property owners simultaneously with association updates or urgent messages through the communication tools.
What is an association directory in Property Owners Plus?
An association directory is a centralized record of property owners and their contact information, created and maintained within the platform to support communication and outreach.
Can I track which property owners attend association events?
Yes. Communication features include tracking property owner participation in events such as annual meetings and holiday gatherings.
Is EmailMerge Pro required to use communication features?
No. EmailMerge Pro is an optional annual subscription for expanded email integration. Core communication features are available without it.
Does emailing invoices actually save money compared to mailing them?
Yes. Emailing invoices removes the need for printed statements and USPS postage, reducing the ongoing cost of billing communication.
Can communication records be linked to accounting and property records?
Yes. Communication tools are tied to the same property and owner records used elsewhere in the platform, so contact information stays consistent across invoicing, updates, and messaging.
Why does communication use personalized greetings instead of generic templates?
Personalized communication is more likely to be read and acted on by property owners, since messages address them directly rather than as part of an anonymous group.
Is there an annual fee for using core communication tools?
No. Core communication tools, including personalized emails, invoicing, and event tracking, are available without an annual fee. Only EmailMerge Pro requires an optional annual subscription.
Email Integration Through EmailMerge Pro
Core communication features, including personalized emails, invoicing, and updates, are available within Property Owners Plus without an annual fee. For associations that want deeper email integration, an optional annual subscription to EmailMerge Pro is available. This add-on expands email communication capabilities beyond the built-in tools, but it remains entirely optional — associations can manage day-to-day communication effectively without it.